UNIQUE FLOWERS

1 Who we are

UNIQUE FLOWERS (“UNIQUE FLOWERS”, “we”, “us” or “our”) is a premium florist operating in Ethiopia. This Privacy Policy explains how we handle personal data when you visit our website, create an account, place an order, or contact customer care.

We respect your privacy and process personal information in accordance with applicable Ethiopian data protection and consumer-protection laws. By using our website or placing an order, you acknowledge this Policy.

2 Information we collect

When you use UNIQUE FLOWERS, we may collect:

Identity and contact details — name, email, telephone number;
Billing and delivery addresses;
Recipient details you provide (name, phone, address, gift message);
Order history, product choices, delivery notes and special requests;
Payment-related information needed to process Telebirr, CBE Birr, bank transfer or cash-on-delivery (we do not store full card numbers on our servers);
Account login details if you register;
Technical data such as browser type, device, approximate location and pages visited; and
Communications you send to customer care, including chat attachments.

We collect this information directly from you, from your use of the website, and, where needed, from payment or delivery partners who help us complete your order.

3 How we use your information

We use personal data to:

process, fulfil and deliver orders across Addis Ababa and nationwide;
communicate with you and the recipient about the order;
provide customer service and resolve complaints;
process payments, refunds and invoices;
maintain your account, wishlist and order records;
prevent fraud and protect our website and services;
improve our products, delivery and website experience;
comply with legal and tax obligations in Ethiopia; and
send offers and flower-care tips where you have opted in.

We process personal data where it is necessary to provide our services, perform a contract, meet a legal duty, or where you have given consent.

We may share information with trusted partners who help us operate, including payment providers (Telebirr, CBE and banks), delivery partners, hosting and technology providers, and professional advisers.

We may also disclose information where required by Ethiopian law or a competent authority.

We do not sell your personal data.

5 Recipient information

If you provide details about another person — for example a flower recipient’s name, address or telephone number — you should have a reasonable basis for sharing that information. We use it only as needed to fulfil and deliver the order and, if delivery issues arise, to contact the recipient.

6 Cookies

Our website uses cookies and similar technologies to keep you signed in, remember your cart and language, understand how the site is used, and (where applicable) support marketing. You can control cookies through your browser settings. Blocking essential cookies may affect checkout.

7 Data retention and security

We keep personal data only as long as reasonably needed to fulfil orders, keep business and tax records, resolve disputes and meet legal duties.

We apply reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No website can be guaranteed completely secure; please keep your account password confidential.

8 International transfers

Some service providers (for example hosting or email) may process data outside Ethiopia. Where that happens, we take steps consistent with applicable Ethiopian requirements so that your information remains protected.

9 Your rights

Subject to applicable Ethiopian law, you may request access to, correction or deletion of your personal data, object to or restrict certain processing, withdraw consent where processing is based on consent, and ask how your data is used.

To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

10 Marketing

You can unsubscribe from promotional emails or WhatsApp messages at any time using the link in the message or by contacting us. Order and delivery notices are not marketing and will still be sent when needed to complete your purchase.

11 Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page, with the “Last updated” date above.

12 Contact us