Terms & Conditions

1 Agreement

These Terms & Conditions apply to UNIQUE FLOWERS, a florist based in Addis Ababa, Ethiopia (“UNIQUE FLOWERS”, “we”, “us” or “our”). They govern your use of our website and the purchase of flowers, plants, cakes, chocolates and gift add-ons.

By browsing, creating an account or placing an order, you agree to these terms. Please also read our Privacy Policy.

2 Products

1. 2.1 Products shown on this website are offered for delivery in Ethiopia, subject to coverage and availability at checkout.
2. 2.2 Some flowers and plants may be delivered in bud so they last longer after they arrive.
3. 2.3 Certain flowers and plants can be harmful or toxic (for example, lilies are extremely toxic to cats). If you need advice before ordering, contact customer care.
4. 2.4 All products are subject to availability. If a particular flower, colour, vase or component is unavailable, we may substitute an item of similar style, quality and value. If a substitution would materially change the arrangement, we will make reasonable efforts to contact you first.
5. 2.5 If we cannot supply your order or a suitable substitute, we will notify you as soon as possible and refund you in full no later than 7 days after the intended delivery date.
6. 2.6 Products are delivered on the date you select at checkout, during our operating hours, unless another service is chosen.
7. 2.7 We guarantee the freshness of cut flowers for 7 days from delivery when they are kept as advised on the care card.
8. 2.8 Food items (cakes, chocolates) may contain allergens. Check the product page before you order.

3 Prices

1. 3.1 Prices are shown in Ethiopian Birr (ETB) and are valid at the time you place the order.
2. 3.2 Prices include applicable taxes unless we state otherwise at checkout.
3. 3.3 From time to time, website prices may differ from those quoted by phone or in-store.
4. 3.4 Product and delivery prices may change without notice, except for orders we have already confirmed.

4 Orders & payments

1. 4.1 You must provide complete sender details, recipient details and a working phone number so we can complete delivery.
2. 4.2 We accept Telebirr, CBE Birr, bank transfer and cash on delivery (COD), and any other methods shown at checkout.
3. 4.3 Submitting an order is an offer to buy. A contract is formed when we send order confirmation by email, SMS or in your account.
4. 4.4 We may decline or cancel an order (for example, if payment fails, the address is outside coverage, or we suspect fraud). If we have taken payment, we will refund it.
5. 4.5 You must be at least 16 years old to place an order. Account registration is for customers 18 and over.
6. 4.6 Manual payment methods (Telebirr, CBE, bank) may require you to upload a payment screenshot. We start preparing the order once payment is verified.

5 Delivery

1. 5.1 Please give the full recipient address and a telephone number, plus your own daytime contact, so we can resolve any delivery issue quickly.
2. 5.2 We use reasonable efforts to deliver on the requested date. In exceptional cases (weather, road closures, events) delivery may move. Where possible we will tell you and offer a new slot or a refund under clause 2.5.
3. 5.3 Hospital, hotel and office deliveries may be left with reception if we cannot access a specific room.
4. 5.4 We deliver in good faith to the address you give. We are not responsible if the recipient has moved or a person at that address refuses the gift.
5. 5.5 If nobody can accept the order and it cannot be left safely, we will retry in a later slot. Repeated failed attempts may be treated as delivered for perishable goods.
6. 5.6 Same-day cut-off times are shown at checkout and may change on holidays and peak days (Valentine’s, Mother’s Day, New Year).
7. 5.7 Timed or express slots may be withdrawn during busy periods.
8. 5.8 We are not liable for failure caused by events beyond our reasonable control, including flood, fire, strike, government restriction, or failure of telecoms or power.

6 Delivery information

Same-day delivery is available in Addis Ababa for orders placed before the daily cut-off. Nationwide delivery covers major cities including Bahir Dar, Hawassa, Adama and Dire Dawa, with timing depending on location.

Delivery charges vary by destination and service. Any fee is shown before you confirm the order. Free delivery may apply above a stated order value (currently ETB 2,500 unless we publish a different threshold).

For current windows and charges, see Delivery Info and the options at checkout.

7 Cancellations, amendments & returns

1. 7.1 To change or cancel an order, email hello@uniqueflowers.et with your order number, your name, billing address and recipient name. Please give at least 24 hours’ notice before the requested delivery date (48 hours for nationwide orders).
2. 7.2 Because flowers are perishable, you may not cancel or return an order once it has been dispatched, or a customised arrangement once work has begun. This does not affect your rights if goods are defective, damaged, incomplete or materially different from the description.
3. 7.3 Non-flower items that are eligible for return should be unused and sent back with your order number clearly marked. Contact us first so we can confirm the address.
4. 7.4 If a payment was made fraudulently without your authority, contact us and your payment provider immediately. We will help reverse unauthorised charges where we reasonably can.

8 Customer care, complaints & refunds

1. 8.1 If you are not satisfied, contact us first:
   Email: hello@uniqueflowers.et
   Telephone: +251 911 000 000
2. 8.2 Customer care is available Monday–Saturday, 8:00 AM – 8:00 PM.
3. 8.3 Because most products are perishable, please tell us as soon as possible — ideally within one working day of delivery — and send photos of the arrangement and packaging. This does not limit any mandatory consumer rights under Ethiopian law.
4. 8.4 Depending on the issue, we may replace the arrangement, issue a store credit, or refund. Please include your order number and a contact number.
5. 8.5 Approved refunds go back to the original method (Telebirr, CBE, bank or as otherwise used). Bank timing is outside our control. Nothing in this policy limits rights that cannot legally be excluded.

9 Disclaimer

1. 9.1 We work to keep the website available and accurate, but we cannot guarantee it will always be error-free or uninterrupted.
2. 9.2 Nothing in these terms excludes liability for death or personal injury caused by our negligence, or for fraud.
3. 9.3 Subject to 9.2, our total liability arising from an order is limited to five (5) times the price you paid for the products on that order.
4. 9.4 Subject to 9.2 and 9.3, we are not liable for lost profits, lost business, lost data or other indirect or consequential loss, except as Ethiopian law requires.
5. 9.5 We are not liable for delay caused by events beyond our reasonable control (see 5.8).

10 Promotional codes

1. 10.1 Promo and voucher codes can be used on uniqueflowers.et (or the domain we operate) unless a code says otherwise.
2. 10.2 Enter the code at checkout. We cannot apply a code after the order is placed.
3. 10.3 Codes are usually one use per customer and should not be shared publicly unless we say they are.
4. 10.4 If a code has expired or reached its redemption limit, it will not apply.
5. 10.5 Some codes apply only to selected products or a minimum order value.
6. 10.6 Codes cannot be exchanged for cash or combined with other promotions unless we state otherwise.
7. 10.7 Percentage discounts do not apply to delivery charges unless the promotion says they do.
8. 10.8 We may withdraw or suspend a code without notice. Checkout will tell you if a code cannot be used.

11 General

1. 11.1 We may update these terms from time to time. The current version is always on this page. Changes apply to orders placed after the updated date.
2. 11.2 We may suspend or restrict access to the website for maintenance, security or operational reasons.
3. 11.3 These terms include our Privacy Policy and other notices on the website. If there is a conflict, these Terms & Conditions prevail for purchases. If a clause is invalid, the rest remain in force.
4. 11.4 We handle personal data as described in our Privacy Policy and applicable Ethiopian law.
5. 11.5 These terms are the entire agreement for website use and orders, and replace earlier discussions on the same subject.
6. 11.6 Your purchase is deemed to occur in Ethiopia. These terms are governed by the laws of the Federal Democratic Republic of Ethiopia. The courts of Addis Ababa have jurisdiction, without limiting any mandatory consumer forum rights.

12 Intellectual property

1. 12.1 The UNIQUE FLOWERS website, photographs, logos and copy are owned by us or our licensors. You may not copy, store or republish them except for personal, non-commercial use, without our written permission.
2. 12.2 “UNIQUE FLOWERS” and our flower mark are used as our brand. You may not use them in a way that suggests endorsement or affiliation.

13 My Account

1. 13.1 Your account is provided so you can track orders, save addresses and use wishlist features. We hold the personal information needed to run the account, as set out in the Privacy Policy.
2. 13.2 You must be 18 or over to register.
3. 13.3 Keep your password confidential. You are responsible for activity under your account. Tell us at once if you think it is compromised.
4. 13.4 We may require a password change or suspend an account if we reasonably suspect misuse.
5. 13.5 Keep your details accurate. You can update them in your dashboard.
6. 13.6 Do not use the account to send unlawful, abusive or harmful content, or to interfere with other customers’ use of the site.
7. 13.7 Account access may be briefly restricted for maintenance.

14 Contact us